Email to my bank, sent today

Unfortunately you’ve had a merry old time of late, once again taking the majority of my disability benefits in extortionate charges for failed direct debits, and payments made to third parties going out late and taking me over the overdraft you’ve allocated to me.

This has to stop. I have previously taken you nearly all the way to the county court to get a substantial figure in recovered charges back from you, and was successful in getting the vast majority of monies back when you reached agreement with me at the eleventh hour.

I will do it all again if I have to, confident that the current situation with the banks will soon be resolved in favour of the customers and not the banks. I am aware that for the time being new claims against banks are on hold, but that will not prevent me from starting proceedings all over again, as I fully expect to be able to complete those proceedings successfully once the court has delivered its verdict on penalty charges.

Furthermore, you are well aware, being a large financial institution of some standing, that the government pays benefits into bank accounts with the intention that those monies go to the people who are lawfully due them, and not to top up the banks’ not inconsiderable funds. I believe there are grounds to argue that the retention of benefits by the bank is unlawful, and that should the bank wish to pursue monies it should do so by other means – a negotiated settlement, perhaps, and most certainly not by creating a situation whereby a disabled person finds the monies paid to them by the DSS are repeatedly snatched away when the purpose in the government providing them is to ensure I have something to eat.

Before you try to put to me the now very old argument that this situation is somehow my fault, allow me to explain a basic fact of life which the bank seems willing to ignore in its quest to make money from its lowest-income customers: by taking huge sums of money from people for going into unauthorised overdraft, or for bouncing direct debits, it does nothing to improve the customer’s financial standing and does everything it can to ensure it can continue to cream money off the benefits of the customer on a regular basis, because the bank’s actions ensure such customers remain with little room for financial manoeuvre.

Were the bank to charge reasonable costs, which I believe have been estimated by third parties at around a few pounds, things would be very different. But, as with my previous claim against you, you continue to refuse to provide me with any evidence of exactly how and why bouncing a direct debit can incur reasonable charges, relating to administrative expenses,  of between £25 and £50, or how going a few pence or pounds beyond an agreed overdraft limit can possibly cost the bank upwards of £15, and more often anything between that and £75.

I am writing to you because I want my money back. I am prepared to pay reasonable charges of a few pounds for every time I go into unauthorised overdraft or have a direct debit bounced. I will never be prepared, under any circumstance, to accept you taking my disability benefits as you have done for many, many months now.

So, in conclusion, I ask for you to urgently review how the bank treats me as a disabled customer, and ask yourselves how you can possibly argue that it is right, moral and appropriate, to repeatedly take large sums of money from those who need it the most.

If the bank is willing to return the monies it has taken from me since the settlement of our last dispute immediately prior to entering the courtroom, I am willing to ensure that some of those monies remain in my account as a buffer against future charges ever being set against me. Or, I am happy to close my account as and when settlement is reached in full. I will then take the money you stole from me and place it elsewhere. I am thinking it might be safer under the mattress until such time as the banks learn to exercise some sense of moral obligation and duty.

If the bank decides, however, that it wishes to travel the exact same path as the last time we clashed over this, then I would like you to know right now that it is my determined intention to take you to court once again. I am now fully cogniscent of what will be involved, having done it all before.

Please advise on when I can expect to see the charges refunded; otherwise, please send copies of all statements, in printed form, dated from the conclusion of our last settlement, to my home address as soon as possible. This is so that I may begin the process of formally writing to you to ask for the monies to be returned, and, failing your agreement, to start proceedings with the County Court for a second time.

I look forward to your response.